1. Overview
At chempricehub.com, we are committed to providing high-quality chemical pricing data and related services to our customers. This Refund Policy outlines the terms and conditions under which you may request and receive a refund for purchases made through our website.
By purchasing any product or service from chempricehub.com, you agree to the terms set forth in this Refund Policy.
2. Refund Eligibility
2.1 Refund Window
You may request a refund within 14 days from the date of purchase. Refund requests submitted after this period will not be accepted.
2.2 Valid Reasons for Refund
Refunds may be granted under the following circumstances:
Technical Issues: The product or service does not operate as advertised or described on our website.
Missing or Dysfunctional Features: Advertised features are missing or not functioning as described.
Billing Errors: You were charged incorrectly or for services you did not receive.
Accidental Purchase: You purchased the product or service by mistake and have not accessed or downloaded the content.
2.3 Non-Refundable Items
The following are not eligible for refunds:
Subscriptions that have been active and used for more than 14 days
Custom data reports or personalized services that have already been delivered
Any product or service where the customer has already downloaded or accessed the full content
3. How to Request a Refund
To request a refund, please follow these steps:
Contact our support team at info@chempricehub.com with the subject line "Refund Request"
Include your order number, purchase date, and a clear explanation of the reason for your refund request
If applicable, provide any supporting documentation (e.g., screenshots of technical issues)
4. Refund Processing
Once we receive your refund request, we will review it and respond within 5-7 business days
If approved, we will issue a refund to the original payment method used for the purchase
Refunds typically appear in your account within 5-10 business days, depending on your payment provider
5. Partial Refunds
For subscription-based services, we may offer partial refunds calculated on a pro-rata basis for the unused portion of the billing cycle. This is determined at our sole discretion.
6. Changes to This Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date.
7. Contact Us
If you have any questions about this Refund Policy, please contact us at:
chempricehub.com
Email: info@chempricehub.com
Website: https://chempricehub.com
